Education_BH: Innovation and Excellence celebrates the remarkable innovations implemented in Bahrain’s schools and universities. We learned about these innovations, the process, the challenges, and the lessons learned from some of the leading educational institutions in the Kingdom.

Read all about Abdul Rahman Kanoo School‘s innovation below.

First school in Bahrain to integrate an AI Agent “Dana”

Addressing a need within the admissions department, ARKS Diyar have implemented a virtual admissions guide to assist parents and students with their queries. The AI Agent, Dana, is the first of its kind in Bahrain, developed by DOO.

Please share a brief background of your innovation.

Abdul Rahman Kanoo School Diyar (ARKS) has become the first private school in Bahrain to integrate DOO’s AI Capabilities for its Admission Department. The school is proud to pioneer a new era in technological advancement with the support of our partners, DOO.

This advanced capability to transform and enhance our admissions process, via “Dana,” a virtual admissions guide, who will assist prospective parents and students by answering inquiries, providing real-time support, and seamlessly guiding users through each step of the admissions journey.

This initiative represents a major step forward in AI integration and digital transformation within the education sector. By adopting DOO’s innovative solutions, ARKS Diyar continues its commitment to excellence and forward-thinking practices, reinforcing its reputation as a leader in educational innovation.

How was the innovation planned?

We saw a need for support in the admissions team. Responding to enquiries from parents is a crucial step in the process. This led to conceptualising an AI Agent that would be able to respond to queries 24/7, in multiple languages. 

What were the challenges faced during implementation?

Feeding the information and keeping it up to date presented a challenge during the implementation phase.

Give us a brief assessment of your results.

With the implementation of “Dana”, we were able to automate a large chunk of the work: responding to enquiries. This has led to a much smoother admission process in the current cycle. 

In hindsight, what were the most valuable lessons learned while implementing the innovation? Could things have been done differently?

We believe it has been wonderful to see the effectiveness of the new tools around us and how they can positively reduce workload and support the busines